Shipping Policy

Shipping Policy Effective Date: At The Good Dogs, we are committed to delivering your dog's favorite products quickly, safely, and reliably. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of items purchased from our website 1. Processing Time Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). During high-volume periods (e.g., holidays or sales events), processing may take slightly longer. 2. Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options: Shipping MethodEstimated Delivery TimeCostStandard Shipping–7 business days, based on order size/weightExpedited Shipping–3 business Additional fee appliesFree Shipping–7 business daysOn orders over $100. Delivery times are estimates and may vary depending on your location and carrier delays 3. Shipping Locations currently ship to addresses within Canada. If you're outside our standard shipping area and are interested in our products, please contact us at thegooddogsk9academy@gmail.com.4. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status anytime using the link provided 5. Missing or Lost Packages, your tracking information shows that your package has been delivered, but you haven't received it: Check with neighbors or household membersLook around your delivery area (porch, mailbox, etc).Contact the shipping carrier you still cannot locate the package, contact us at [Your Contact Email] within 7 days of the marked delivery date. We’ll do our best to help you resolve the issue.. 6. Damaged or Incorrect ItemsIf your order arrives damaged or incorrect, please contact us within 5 days of delivery with your order number and photos of the issue. We’ll arrange for a replacement or refund as appropriate 7. Order Changes & Cancellations If you need to update or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once your order has been processed or shipped. Contact UsIf you have any questions about this Shipping Policy, please reach out to :The Good Dogs Email: thegooddogsk9academy@gmail.com Phone: (778)-680-1733